Terms & Conditions for Douthwaite & Co Ltd
All items purchased from Douthwaite & Co Ltd (trading as Corsage Creations) are subject to the terms & conditions set out here and on the additional pages listed below.
Please ensure you have fully read & understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms & conditions lay out and are bound by them.
Should you require further clarification on our terms and conditions please contact us.
We have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour.
We will take every care to ensure that product information and pricing are accurate at the time they are entered.
Ordering from Douthwaite & Co. Ltd trading as Corsage Creations
All visitors purchasing goods from Corsage Creations (a trading name of Douthwaite & Co. Ltd) are required to register as a customer. This is a short process in which personal information required will be collected in order to process the order quickly & accurately. When placing an order the customer must ensure that their email address entered is correct & their mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.
Contracts formed between you (THE CUSTOMER) and Douthwaite & Co. Ltd (THE SUPPLIER) will be governed according to English Law, and as such, disputes which occur shall be subject to the jurisdiction of the English courts. Any and all obligations or disputes arising out of any contract formed between you (THE CUSTOMER) and Douthwaite & Co. Ltd (THE SUPPLIER) shall be governed by English Law and under the exclusive jurisdiction of the English courts.
Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you on your confirmation of order placement email, and queries regarding pricing should be raised at this point. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.
Prices shown on the site are exclusive of VAT and you should be aware that an additional delivery charge is applied. The total amount payable, including delivery charge, will be displayed before the order is confirmed by the customer & the order is placed.
All products are subject to availability. If an order is placed and an item is not in stock then an email informing the customer of this will be sent & the order will be cancelled for that item and a refund will be applied in due course.
The payment card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will then be credited back to your account.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Douthwaite & Co. Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the corsagecreations.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
When an order is placed by the customer a confirmation of order placement email will be sent which acknowledges receipt of the order placed. It is not an order confirmation or order acceptance.
By placing an order via the corsagecreations.co.uk website or over the telephone or by mail or by fax the customer agrees to purchase the item(s) in question. Acceptance of the offer to purchase takes place once the order is dispatched and a confirmation of dispatch email will then be sent.
The contract formed at this point relates to the products listed in the dispatch confirmation email, and Douthwaite & Co. Ltd is not obliged to supply any further products (regardless of order time) until a confirmation note has been sent to the customer.
We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, the following situations:
- The item requested is out of stock
- We are unable to authorise payment for the order
- An error in the item information, including pricing or promotion details
All purchases on the website must be placed by a registered customer. By registering as a customer you are confirming that you have read & fully understood the terms & conditions lay out.
The registration process will require personal details which must be completed & accurate for orders to be processed. Failure to provide accurate details can result in a delay or cancellation of your order.
The Customer warrants that any information they provide as part of the order process is true and accurate (including, but not limited to, registered VAT numbers and business information.
We are committed to maintaining your privacy
Registered customers can un-register their account by contacting us.
Once an order is placed you will be sent notification that we have received it by email.
We will endeavour to dispatch all items ordered within 2-3 working days. Delivery will be attempted according to the terms and conditions of the carrier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred by Douthwaite & Co. Ltd will be passed on to the customer.
The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.
Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the later.
Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.
By purchasing goods using a credit or debit card you are confirming that the card being used is yours & that you have no objections to us performing any authorisation checks which we deem necessary.
Goods can be returned to us, in saleable condition, in orginal packaging, for a refund for the following reasons:
- If product is faulty.
- If the wrong item has been dispatched.
- If you have ordered the wrong colour or size. Postage will not be refunded and any additional carrier costs to Douthwaite & Co. Ltd will be deducted from the refund value.
- If you do not like the product that you ordered. Postage will not be refunded and any additional carrier costs to Douthwaite & Co. Ltd will be deducted from the refund value.
Your statutory rights are not affected by our returns process.
Cancelling your order
Under the UK’s Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel an order you must inform us in writing (email, fax or post) within 7 days of purchase and return the item(s) to us.
This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Douthwaite & Co. Ltd disclaims warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Douthwaite & Co. Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Douthwaite & Co. Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.
Limitation of liability
Douthwaite & Co. Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Douthwaite & Co. Ltd has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The Customer shall be liable to pay to Corsage Creations, on demand, all reasonable costs, charges or losses sustained or incurred by Corsage Creations (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) that arise directly or indirectly from the Customer's fraud, provision of inaccurate information, negligence, failure to perform or delay in the performance of any of its obligations under this agreement, subject to Corsage Creations confirming such costs, charges and losses to the Customer in writing.
Douthwaite & Co. Ltd is fully committed to protecting your privacy. All information collected on our website will only be used to process orders and provide you with a more personalised shopping experience.
- Visitor: Any person who visits the corsagecreations.co.uk website.
- Registered user: A visitor who has completed the registration process on the website.
- Newsletter subscriber: A visitor who has submitted their email address in order to receive email marketing communications from Douthwaite & Co. Ltd
What information will be collected?
When browsing the site all visitors will have the opportunity to register with corsagecreations.co.uk as either a ‘registered user’ or ‘newsletter subscriber’. This information will help us better understand your likes and dislikes and enable us to personalise your shopping experience with us.
In order to make a purchase with corsagecreations.co.uk, all customers will be required to register, by entering their personal details. By registering with corsagecreations.co.uk you agree to the terms and conditions laid out, of which this is part.
Details collected upon registration will include your name, e-mail address, postal address & telephone number. We will also monitor registered customers’ site usage, purchasing and traffic patterns to improve the functionality of our website design in addition to the products and services offered.
How your details will be used
The data you submit will be used by Douthwaite & Co. Ltd and our processors to fulfil your order and also to notify you of any functional changes.
When registering with the site you will be required to indicate whether you want to be included on our mailing list to be kept informed of exciting new offers & products. In submitting your email address to subscribe to our newsletter you agree to receive such communications.
Douthwaite & Co Ltd will not pass your details to any third party without your express permission.
Please Note: All personal information held by Douthwaite & Co. Ltd will remain private and secure; this includes card details & personal information. Card Details will not be passed to third parties.
If you would like to register but do not wish to be notified of Douthwaite & Co. Ltd offers then you must select this preference in the registration process.
Checking your details
If you would like to verify your details held by Douthwaite & Co. Ltd, you can make this request by contacting us using the email account you registered with. We would strongly recommend that you do not use the browser's password memory function as your personal information would be accessible to any third parties who may use your terminal.
Should you wish for us to no longer hold or use your personal details then you have the option to unregister at any time. To do this please contact us using the registered email address.
If you opt to receive offers by email, then we will automatically alert you to our latest offers and promotions whilst keeping you abreast of when we are having a sale and as and when new brands arrive in stock.
All registered users and newsletter subscribers have the opportunity to unsubscribe at any time by contacting us or by modifying your preferences in the ‘My Account’ section of the website, or by following the ‘unsubscribe’ link contained within all such emails.
Your email address will also be used to confirm when an order has been received and to update you on the progress of your order. We may also contact you via phone or mail if we feel this is necessary.
Advantages of registration
Registered users can take full advantage of our site and utilise all the features offered, however, it is not a necessity to register to browse the site.
A cookie is not harmful to your PC; it is simply a piece of text. It is not a program, or a plug-in. They cannot be used as a virus, and they cannot access your hard drive. Your browser will save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.